Quality Home Mitigation – Privacy Policy Effective Date: [17/09/2025] At Quality Home Mitigation, we value and respect your privacy. This Privacy Policy describes how we collect, use, disclose, and protect the personal information we obtain from users of our services, especially those who contact us through our advertising campaigns on Meta (Facebook, Instagram) or other platforms. By using our services and providing us with your information, you agree to the practices described in this policy. 1. Information We Collect We may collect different types of personal information, including: •Contact Information: Full name, email address, phone number, physical property address in Florida. •Property Information: Details about your home (property type, year of construction, roof damage history, roof type) relevant to our roof mitigation services. •Interaction Information: Data about how you interact with our ads, website, or communications (e.g., clicks, pages visited, duration of visit, inquiries made). •Third-Party Platform Data: Information that Meta or other advertising platforms provide to us in accordance with their own privacy policies, such as aggregated demographic data or interests based on your activity on those platforms. 2. How We Collect Your Information We collect information in the following ways: •Directly from You: When you fill out a form on our website, call us, send us an email, interact with our "Lead Generation" forms on Meta Ads, or communicate with us in any other way to request an inspection or information. •Through Advertising Platforms (Meta Ads): Meta and other platforms provide us with information on how you interact with our ads, which helps us optimize our campaigns. •Tracking Technologies: We may use cookies and similar technologies on our website to collect information about your browsing and preferences, in order to improve your experience and the effectiveness of our campaigns. 3. How We Use Your Information We use the collected information for the following purposes: •Provide Our Services: To schedule and conduct free roof inspections, assess eligibility for programs like My Safe Florida Home, manage insurance claims, and coordinate roof mitigation or replacement services. •Communication: To contact you regarding your request, send you updates about our services, offers, promotions, or relevant information (with your consent). •Service Improvement: To better understand your needs, analyze the effectiveness of our campaigns, and improve the quality of our services and user experience. •Marketing and Advertising: To personalize and optimize our ads on platforms like Meta, showing relevant content to audiences similar to yours. •Legal Compliance: To comply with our legal and regulatory obligations. 4. How We Share Your Information We may share your personal information with: •Service Providers: Third parties who assist us in providing our services (e.g., CRM software, email marketing tools, project management platforms), always under strict confidentiality agreements. •Insurance Companies and State Programs: To process your insurance claim and manage your participation in programs like My Safe Florida Home, if you apply and provide consent. •Legal Compliance and Law Enforcement: If required by law, or if we believe in good faith that it is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request. •Business Transfer: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of such a transaction. 5. Your Privacy Rights Depending on your location, you may have certain rights regarding your personal information, including: •Access: Request access to the personal information we hold about you. •Rectification: Request the correction of any inaccurate information. •Erasure: Request the deletion of your personal information. •Objection: Object to the processing of your personal information. •Withdrawal of Consent: If processing is based on your consent, withdraw it at any time. To exercise any of these rights, please contact us using the information in the "Contact Us" section. 6. Information Security We are committed to protecting the security of your personal information. We implement reasonable technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the Internet or storage system can guarantee 100% security. 7. Links to Third-Party Websites Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit. 8. Children's Privacy Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to remove that information from our records. 9. Changes to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post any changes on this page, and the "Effective Date" will be updated. We encourage you to review this policy regularly. 10. Contact Us If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: [401 East Jackson Street, Suite 2340, Tampa, FL 33602] [cs@qualityhomemitigation.com] [+1 (305) 815-0459] [Link; www.qualityhomemitigation.com]